The Give Hub User Guide

Welcome to The Give Hub!

The Give Hub is a blockchain-enabled crowdfunding platform that connects donors with impactful social causes in remote regions. Our platform ensures transparent, secure, and verifiable donations while providing real-time impact tracking.

Getting Started

Creating Your Account

1. Visit app.thegivehub.com
2. Click “Sign Up” in the top right corner
3. Fill in your details or sign up with Google
4. Verify your email address via the verification code sent to you
5. Complete your profile with additional information (optional)

Navigating the Dashboard

• Overview: See your donation history and impact metrics
• Campaigns: Browse and search active campaigns
• My Donations: Track your contributions and recurring donations
• Impact: View the real-world impact of your donations
• Settings: Manage your account preferences and notifications

Supporting Campaigns

Finding Campaigns

1. Use the “Campaigns” tab to browse all active projects
2. Filter campaigns by:
   • Category (Water, Education, Healthcare, etc.)
   • Location
   • Funding goals
   • Progress status
3. Use the search function to find specific campaigns
4. Click on any campaign to view detailed information

Making a Donation

1. Select your desired campaign
2. Click the “Donate” button
3. Choose your donation amount
4. Select payment type:
   • One-time donation
   • Monthly recurring donation
5. Choose your payment method:
   • Credit/Debit card
   • Cryptocurrency (via Stellar network)
6. Complete the donation process

Setting Up Recurring Donations

1. During donation, select “Make this monthly”
2. Choose your monthly amount
3. Set your preferred payment date
4. Your donation will automatically process monthly
5. Manage recurring donations from your dashboard

Tracking Impact

Campaign Updates

• Receive regular updates from project teams
• View photos and progress reports
• Track milestone completions
• See real-time impact metrics

Impact Dashboard

• View aggregated impact across all your donations
• See specific metrics for each project
• Download impact reports
• Share impact stories on social media

Creating Campaigns

Campaign Requirements

• Detailed project description
• Clear funding goals and timeline
• Project milestones
• Impact measurement criteria
• Verification documentation

Creating Your Campaign

1. Click “Create Campaign” from your dashboard
2. Fill in the campaign details:
   • Title and description
   • Funding goal
   • Timeline
   • Impact metrics
   • Media (photos/videos)
3. Set up milestones
4. Submit for verification

Managing Your Campaign

• Post regular updates
• Upload photos and progress reports
• Respond to donor questions
• Track donations and progress
• Update impact metrics

Security Features

Account Security

• Two-factor authentication
• Email verification
• Secure password requirements
• Activity monitoring

Transaction Security

• Encrypted payment processing
• Blockchain verification
• Transaction records
• Donation receipts

Notifications

Setting Up Notifications

1. Go to Settings > Notifications
2. Choose your notification preferences:
   • Email updates
   • Mobile notifications
   • Campaign milestones
   • Impact reports

Types of Notifications

• Campaign updates
• Donation confirmations
• Milestone achievements
• Impact reports
• Account activity

FAQ

General Questions

Q: How do I reset my password? A: Click “Forgot Password” on the login page and follow the email instructions.

Q: Can I change my donation amount? A: Yes, you can modify recurring donations from your dashboard.

Q: How do I get tax receipts? A: Download receipts from your donation history in the dashboard.

Technical Support

Q: What browsers are supported? A: We support the latest versions of Chrome, Firefox, Safari, and Edge.

Q: Is my data secure? A: Yes, we use bank-level encryption and security measures.

Donation Questions

Q: Can I donate anonymously? A: Yes, select “Donate Anonymously” during the donation process.

Q: What payment methods are accepted? A: We accept credit/debit cards and cryptocurrency via Stellar.

Getting Help

Contact Support

• Email: support@thegivehub.com
• Help Center: help.thegivehub.com
• Live Chat: Available 24/7 in the dashboard

Community

• Join our community forum
• Connect with other donors
• Share impact stories
• Get campaign recommendations

Best Practices

For Donors

1. Verify campaign authenticity
2. Read project updates regularly
3. Set up recurring donations for sustained impact
4. Share successful campaigns
5. Keep track of your donation history

For Campaign Creators

1. Provide regular updates
2. Respond to donor questions promptly
3. Upload quality photos and videos
4. Set realistic milestones
5. Maintain transparent communication

Mobile Access

Mobile App

• Download from App Store or Google Play
• Access all features on mobile
• Receive push notifications
• Quick donation options

Mobile Web

• Fully responsive design
• All features available
• Optimized for mobile browsers
• Easy navigation

Glossary

• Impact Metrics: Measurable outcomes of campaign success
• Milestones: Key project achievements and goals
• Verification: Process of validating campaign authenticity
• Recurring Donation: Automated monthly contributions
• Campaign Updates: Progress reports from project teams